Abstract
A satisfaction survey for bus and U-Bahn in Munich with 191 interviewees has been conducted to investigate the most influential specific satisfactions on the overall satisfaction for bus and U-Bahn in Munich respectively. The questionnaire consists of three parts, personal information, judgment of the importance and satisfaction for several aspects in bus and U-Bahn service, and the influence of weather on bus and U-Bahn ridership. Two statistical methods (factor analysis and ordered logit modeling) have been applied. In the satisfaction model for U-Bahn, the most influential specific satisfaction is waiting time at stations during peak hours, followed by travel speed, temperature at stations in summer times and vehicles' modernity. In the satisfaction model for bus, the most influential specific satisfaction is network coverage of bus line, followed by walk distance to next line when transfer, travel speed, clear timetable information at stops and driving style. In addition, the impact of adverse weather on the ridership of bus and U-Bahn has also been estimated through the statistical test.